[Resolved] Vodafone India — add charges on toll free number

sameermundekar

Address:

Thane, Mumbai City, Maharashtra, 400606

Hello,
Recently i have change my postpaid plan i confirmed with vodafone representative that they will not charge against toll free number. Which i using last 2 years.
But my latest bill they have add 600 rs on toll free number

This is really pathetic.

Im ready to pay bill amount expect 600rs. But they not interest on this neither solve my issue.

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May 16, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2019

Vodafone India Customer Care's response Hi!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

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Comments

ulhas.talpade

I made calls to toll free numbers of Tata Sky Broadband[protected] and One touch Customer Care[protected]. I was shocked to learn that Vodafone had charged me for these calls although they are toll free numbers. Both these numbers appear as "Toll Free" on their respective web sites.
Is this a new method adopted by Vodafone to rob their customer?