Vodafone India — Added Extra Romaing Charges and Plan Details Not Communicated

Address:

Pune, Maharashtra

hello Vodafone, There are more than 10 emails I wrote towards vodafone for adding the extra roaming charges on my number every time without looking to my concerns they only reply that those charges are mandatory on my number and proper bills. This is very cheap move by them my complaints have following points. 1) I switch to Mumbai circle from Pune for my so I changed my plan to corporate plan. They change the plan but didn't bother to tell me that extra outgoing roaming charges on my plan. Further I communicated with them for the reason they put forth that I am not applicable for rome like home service. But one of their customer care executive told me that he will activate the service he didn't notify me that this service is no applicable. I am under impression that there is no extra roaming charges for me as I activated rome like home. 2) My last month bill and current bill already have huge amount of roaming charges which is never communicated with me and still they send me the reminder of outstanding amount. I paid bills excluding of roaming charges. 3) All of their customer care executives are didn't address the issue properly always send me the programmed mail as response never bother to read entire mail. Here is entire communication... Please if you are not capable to address your customer properly then there is no point to continue your service I will change my service provider to Airtel soon. Please registered my complaint. Dear We have received your email dated 16/12/2014 for your Vodafone Mobile Number [protected]. At the outset, we regret the inconvenience caused to you. With regard to your concern we hereby confirm that, the charges of Rs. 609.40 has been correctly levied in your bill dated 19/11/2014 against the roaming outgoing charges while on roaming as per the active tariff plan. We also confirm that, the “ROAM PROMO (IC FREE) 75” has only incoming free benefits however outgoing will be charged as per the active tariff plan. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help Pooja Jadhav Nodal Office Contact numbers: For any queries call 111 (chargeable for agent access @ 50p/3min) or +91-[protected] for postpaid and [protected] for prepaid (standard calling charges applicable) For any complaints call 198 toll free helpline Nodal Office : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday, standard calling charges applicable). Fax number : +91- [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in Do not Forget to explore “My Vodafone Application” link http://m.vodafone.in/vfappp that helps you manage all your Billing, Recharges, Data Plans, VAS & much more !! On[protected]:21 PM; From: xx To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: FW: Extra romaing Charges; Hello Vodafone, Please go through the communication with your executive below and take necessary actions ASAp. Regard’s From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com] Sent: Tuesday, December 16, 2014 5:32 PM To: Subject: Extra romaing Charges Dear Thank you for your e-mail dated by 15/12/2014, regarding bill clarification of your Vodafone mobile number [protected]. With regard to your concern, we regret to inform you that, as per the feedback received from our billing team, the roaming calls usage charges towards your Vodafone mobile number have been correctly levied in your invoice dated by 19-NOV-14. Further, we would like to confirm that the incoming calls on roaming have two components: 1) Incoming Airtime Call 2) Roaming Call forward. A roaming call forward is the STD component while on roaming. As per bill information, you have done the outgoing calls and got charged @Rs. 1.5/min correctly. Roam IC free 75 packs will give you only free incoming. As per tariff plan you have 600 free local min, but they will not give benefit in roaming. Every roaming incoming call will have a corresponding roaming call forward/STD component Basis the above, we would not be in a position to pass any credit as these are the genuine charges towards your Vodafone mobile number. Please note the interaction number: [protected]. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Praveen Pattanshetti Vodafone Care Contact number Postpaid : 111 or +91-[protected] Prepaid : 111 or +91-[protected] For complaints/requests : 198 (toll free) Fax number :[protected] E-mail : corpcare.[protected]@vodafone.com Website : www.vodafone.in On 12/15/2014 11:19 AM; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Extra romaing Charges; Hello Vodafone, These terms are never communicated with me. That is I have to pay roaming for outgoing in Mumbai circle. Your executive said once you activate the roaming pack then no extra charges will have pay. 1. We have validated your bill dated 05/11/2014 and found all roaming charges are correct. 2. As per bill information, you have done the outgoing calls and got charged @Rs. 1.5/min correctly. 3. Roam IC free 75 packs will give you only free incoming. --This is not communicated. 4. As per tariff plan you have 600 free local min, but they will not give benefit in roaming. --This is not communicated. 5. Please note that interaction number [protected]. Please revert with adjusted bills and information. Regard’s -[protected] From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com] Sent: Saturday, December 13, 2014 1:35 PM To: Subject: Extra romaing Charges Dear Thank you for your e-mail dated 11/12/2014, regarding bill clarification of your Vodafone mobile number [protected]. At the outset we regret the inconvenience caused to you in this regard. With regard to your concern, we wish to inform you that: 1. We have validated your bill dated 05/11/2014 and found all roaming charges are correct. 2. As per bill information, you have done the outgoing calls and got charged @Rs. 1.5/min correctly. 3. Roam IC free 75 packs will give you only free incoming. 4. As per tariff plan you have 600 free local min, but they will not give benefit in roaming. 5. Please note that interaction number [protected]. We assure you that Vodafone always endeavors to maintain a transparent and accurate system of billing its subscribers for the services rendered. Please be assured that all billing happens only against genuine usage done against that particular connection. We sincerely regret our inability to process any waiver towards the genuine usage. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help Ratnadip Ghorpade. Vodafone Care Postpaid : 111 or +91-[protected] Prepaid : 111 or +91-[protected] For complaints/requests : 198 (toll free) Fax number : +91-[protected] E-mail : corpcare.[protected]@vodafone.com Website : www.vodafone.in Hello Vodafone, In spite of several mail communication with your Vodafone team regarding roaming charges in last and current bill cycle you keep me charging outgoing roaming which you wont notify. I have to pay 600 roaming for last month and more than 800 roaming for current month which I am not going to pay because no one notify me for the same weather I am charged for outgoing or incoming. Please adjust my bills for current dates or else I have send you corporate notice I hope you won’t like it. This is very frustrating behavior by Vodafone I thought your executives are professional but they never replied my concerns nor they resolve the problems. Please do needful ASAP or ready for legal actions. Please do not reply with mail need more information anything. Just adjust the bills without roaming charges and I will pay them else I have to change the vendor by porting the number. My Name no [protected] Thanks