[Resolved]  Vodafone India — allotment of my no. [protected] to some one else and continue accept payment from me

Address:Mumbai City, Maharashtra

Dear Sir/Madam i am holding phone number [protected] for last 2 -3 years . i was not using my phone for some time and therfore not recharge the same. Today i recharge for Rs102 /- internet pack through site vodafone.in . payment was successfull but i was not getting the connection . so i chat online and found that payment was sucessful but phone number is transfered to someone else. I was jus surprised . then i requested for refund, but they bluntly denied refund, I am taken a back . Transfer of phone number to some one else without my knowledge and then continue receiving payment from old customer is amounting to cheating, I request you to immediately refund my payment for this number and also reallot number to me .
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Dec 21, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2015
Vodafone India Customer Care's response
Hello,

Please share an alt contact number on which we can speak to you regarding your concern. http://bit.ly/1BLjj3U

Regards,
Vodafone India.
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you can contact me on [protected]

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