[Resolved] Vodafone India — balance cut by service activate automatically | |||||
Hello! How to videos service is now active on your number, as requested. This service is valid till[protected] and a 7 days rental of rs.49 has been deducted. Your current balance post service activation is rs.19.54. This is msg recived on 21.6.19. I have call 198 at 6 pm 21.6.19. They told system is upgradate call after 2 hr. Then i call around 10 pm, agent said me call after 2 hr. System is still under upgrading.. Now what is should do. I call today on 198 company diactivate service and not refund me by saying that u should call within 24 hr. I have already called within 24 hr. It is my fault that system is still upgrading since 10 pm. Of 21.6.19.... I have proof of calling details that i have called 2 time in 21.6.19. Totaly bad experience from vodafone, if any learned customer (I m approved valuer working with bank, etc.) is treated badly this way then what about customer from rular area/ village area. I think company has to think regarding policy. Sir, i request consumer complaint department for refund of 49. Was this information helpful? | |||||
Jul 27, 2019 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Jun 25, 2019 Vodafone India Customer Care's response Hi! Please don't worry! We will get this sorted out asap. Regards, Vodafone India | |||||
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+91 22 7171 5000 (HQ)
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Also many time service activated in past after getting Vodafone prepaid recently. around 14-15 may 2019, company have refund me after 3 day also. suddenly customer care department said that we can only refund within 24 hr. though i have called within 24 hr. twice in day. I have call recording of customer care when i have called within 24 hr. at that time. i insist when i called around 10 pm of 21.6.2019 that my balance is cut by automatic service activation. i demand that my complaint should be hear on the next day or carry forward after onward. customer care said "no problem you please not worried". That's why i hope next day my complaint will solve... but i got totally bed experience with 198 and [protected].
Do something serious for really genuine person who got this problem like me for continuously faith in Vodafone.