Name :pranjal thakur
Mobile number : [protected]
Since last month, useless service packs are getting activated on my mobile phone without any request and balance is getting deducted.
Below are the details :
1) may 7th : hottz bkvideo pack balance deducted : rs 49
2) may 11 :deals pack : rs 5
3) may 27 : hot chillies pack : rs 49
4) june 1 : follo pack : rs 35
5) june 4 : bollywood buzz pack : rs 99
Each time i called the customer care and every time i received the same response that i requested for all these "stupid" packs.
I would like to ask you who in the right frame of mind will opt for these useless packs?
I got the refund for three of them (2, 3, 4). For 1st pack, customer care guy told me that they could refund only within 24 hr. There were no customer care executive available today (5th june). Therefore, i don't want to listen on monday the same reason for no refund.
I need a refund for both 1st pack (Rs 49) and the 5th pack (Rs 99). I don't care
About the time frame as i was not responsible for the activation of these packs.
Kindly initiate it and if it happen again i am surely switching to new operator Was this information helpful? | 
I have been trying to contact Vodafone Customer care since yesterday and each time i getting the response
" Sorry, We are unable to process your request.Thank You for calling Vodafone".
This is really pathetic service considering first sentence from IVR is "We are happy to help you"but no one is available to help.
Initiate my refund for Rs 99 and Rs 35.
Pranjal Thakur
Mobile [protected]