Vodafone India — balance deductions due to unsolicited vas activation

Address:	Bangalore, Karnataka, 560066
Website:	www.vodafone.in

I am 100% sure that i have not activated any value added service (Vas) on my vodafone mobile service.in last 10 days five different services has been activated, of which for one such service rs 66/- has been deducted from current balance. Since i called back to deactivation after the due date, i did not receive any refund. For remaining services, i managed to call vodafone customer service on-time to deactivate and get the refund.

1) vas name : callertunes
Sms date : 17 dec 2019
Amount deducted : rs 66/-
Deducted on : 20 dec 2019
Is refunded : no
Service request no : na

2) vas name : callertunes
Sms date : 21 dec 2019
Amount deducted : 0
Deducted on : na
Is refunded : na
Service request no : na

3) vas name : english seekho weekly
Sms date : 22 dec 2019
Amount deducted : rs 3/-
Deducted on : 22 dec 2019
Is refunded : yes
Service request no : [protected]

4) vas name : mhealth
Sms date : 28 dec 2019
Amount deducted : 0 (Due to low balance)
Deducted on : na
Is refunded : na
Service request no : [protected]

5) vas name : games portal
Sms date : 30 dec 2019
Amount deducted : rs 35/-
Deducted on : 30 dec 2019
Is refunded : under process
Service request no : [protected]

In one case, as my balance was low, they could not activate the service and it was put on hold. And the service will get activated the moment i do a recharge.

I have to check my sms every day to see for any balance deduction and vas activation. Then call back immediately to deactivate it and request for a refund.

Looking for some guidance on how to stop this unsolicited activation of vas service and also to get back my rs 66/-.

Kindly let me know if any further details is needed. Didn't want to share my mobile number to entire forum. Appreciate if you can reach me on my email ([protected]@gmail.com) and we can exchange the phone numbers.