[Resolved] Vodafone India — Being over charged | |||
am using a delhi number of vodafone.I am in Bijnor U.P since 18th may.Since i am roaming I do a pack of 5rupes everyday so that my incoming roaming is free. inspite of that i am being cahrged on my incomings a of time. When i first called the complaint cell it got connected to a customer care o[censored].P. and he said that i am registered on vodafone network o[censored].p. that is why my roaming is being deducted. since then when ever i am trying to go onto manual setting and connnect to vodafone IN it gets connected only at times. whenever i go to manual settings it shows three networks of vodafone 1 Vodafone IN 2. VODAFONE 3. Vodafone.whenever i try to connect to Vodafone In my sim doesnt get registered.It only gets registered to either Vodafone or VODAFONE and i am always charged for my invcoming calls inspite of doing a free incoming pack.since two days i have been calling customer care and it after 5 trails that the customer care said they will look into the matter only after 24hours . Does that mean i will be charged for incoming even though i have paid for the service of free incoming.for which i have been charged no matter which vodafone network i am connected to.this is a clear case of a mobile compnay for over charging a common man over the phone bills.P.s. I have photo roof.but it is not getting uploaded Was this information helpful? | |||
Dec 15, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support May 27, 2014 Vodafone India Customer Care's response Hi Marina Thomas, We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/SJZDKH Regards, Vodafone Verified Support May 28, 2014 Vodafone India Customer Care's response Hello Marina Thomas, We called the number you shared with us but you seemed busy. Please share with us the best time between 9 AM to 6 PM to speak to you. The service request number for your reference is[protected]. Regards, Vodafone Verified Support May 28, 2014 Vodafone India Customer Care's response Hi Marina Thomas Please let us know a suitable time between 9AM and 6PM to contact you regarding your concern. Regards, Vodafone Verified Support May 30, 2014 Vodafone India Customer Care's response Hi Marina Thomas, Our executive will call you regarding your concern between 2pm to 6pm. Regards, Vodafone Verified Support Jun 07, 2014 Vodafone India Customer Care's response Hello Marina Thomas, Thanks for your time on call. We'll revert to you with an update on your concern regarding balance deduction by Monday i.e. 9 June 2014. Regards, Vodafone | |||
6 Comments | |||
Comments
I am uploading pictures showing how when i tried manual setting three vodafone network where it got registered only to Vodafone or VODAFONE not VODAFONE IN and i was chrarged for my incoming though I had done a pack for roaming incmoning free. When I called the customer care either they would say I am registered to some other network and to vodafone or they cannot track me and resolve my issue at present. One thing i dont understand isnt Vodafone the same all over the country?
Reply
You can contact me between 2-6 P.M.And I will sure keep a note of the complaint number.
I was expecting a call today. Tomorrow You may not get me as I will be travelling. Please call me on 31st Saturday, anytime between 9AM-6PM
I have been waiting for your executive to call me. But the only call I have received till now is for activation of caller tune services.
I haven not been given any updation about my compliant.
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