[Resolved]  Vodafone India — Being over charged

Address:New Delhi, Delhi

am using a delhi number of vodafone.I am in Bijnor U.P since 18th may.Since i am roaming I do a pack of 5rupes everyday so that my incoming roaming is free. inspite of that i am being cahrged on my incomings a of time. When i first called the complaint cell it got connected to a customer care o[censored].P. and he said that i am registered on vodafone network o[censored].p. that is why my roaming is being deducted. since then when ever i am trying to go onto manual setting and connnect to vodafone IN it gets connected only at times. whenever i go to manual settings it shows three networks of vodafone 1 Vodafone IN 2. VODAFONE 3. Vodafone.whenever i try to connect to Vodafone In my sim doesnt get registered.It only gets registered to either Vodafone or VODAFONE and i am always charged for my invcoming calls inspite of doing a free incoming pack.since two days i have been calling customer care and it after 5 trails that the customer care said they will look into the matter only after 24hours . Does that mean i will be charged for incoming even though i have paid for the service of free incoming.for which i have been charged no matter which vodafone network i am connected to.this is a clear case of a mobile compnay for over charging a common man over the phone bills.P.s. I have photo roof.but it is not getting uploaded
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Dec 15, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
May 27, 2014
Vodafone India Customer Care's response
Hi Marina Thomas,

We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/SJZDKH

Regards,
Vodafone
Verified Support
May 28, 2014
Vodafone India Customer Care's response
Hello Marina Thomas,

We called the number you shared with us but you seemed busy. Please share with us the best time between 9 AM to 6 PM to speak to you. The service request number for your reference is[protected].

Regards,
Vodafone
Verified Support
May 28, 2014
Vodafone India Customer Care's response
Hi Marina Thomas

Please let us know a suitable time between 9AM and 6PM to contact you regarding your concern.

Regards,
Vodafone
Verified Support
May 30, 2014
Vodafone India Customer Care's response
Hi Marina Thomas,

Our executive will call you regarding your concern between 2pm to 6pm.

Regards,
Vodafone
Verified Support
Jun 07, 2014
Vodafone India Customer Care's response
Hello Marina Thomas,

Thanks for your time on call. We'll revert to you with an update
on your concern regarding balance deduction by Monday i.e. 9 June 2014.

Regards,
Vodafone
Complaint comments 

Comments

I am uploading pictures showing how when i tried manual setting three vodafone network where it got registered only to Vodafone or VODAFONE not VODAFONE IN and i was chrarged for my incoming though I had done a pack for roaming incmoning free. When I called the customer care either they would say I am registered to some other network and to vodafone or they cannot track me and resolve my issue at present. One thing i dont understand isnt Vodafone the same all over the country?

Example to show how it got registered only to Vodafone and was told I am registered to some other network and to vodafone or they cannot track me when i called the customet care at different times.

You can contact me between 2-6 P.M.And I will sure keep a note of the complaint number.
I was expecting a call today. Tomorrow You may not get me as I will be travelling. Please call me on 31st Saturday, anytime between 9AM-6PM
I have been waiting for your executive to call me. But the only call I have received till now is for activation of caller tune services.
I haven not been given any updation about my compliant.

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