Vodafone India — Bhagyashree Purohit

Address:

Mumbai City, Maharashtra

Dear Sir, My mobile number is [protected] and my account no. is 1.14735329. I have been a customer of Vodafone mobile services since Nov 2009 and I have never been so much shocked as to see the value of the bill for the current bill cycle from 4.03.15 to 3.04.15. I have been charged a data usage bill of Rs 10, 661 for the bill period. I would like to bring to your notice regarding the discrepancy in this billing. I had activated the MI 650 plan on 17.03.15 which entitles me for 3GB free downloads at 3 G speeds and after completion of the data usage, I get to surf at a reduced speeds of 64 Kbps. So this data plan entitles me for unlimited usage. I had requested for the deactivation of this plan on 20.03.15. So for the period from 17.03.15 to 20.03.15 MI 650 was active. But you have charged for data usage from 19.03.15, 5.36 hrs to 21.03.15 till 15.55 hrs. This is a case of excess billing from your end. Similarly the UL 199 plan was active on my number from 21.03.15 to 3.04.15 which also entitles me for unlimited downloads at a 2 G speed of 64 kbps till 2GB and then a reduced speed of 40 kbps after completion of 2GB data usage. But here too I have been billed for my data usage from 22.03.15, 19.16 hrs to 28.03.15, 23.56 hrs. As the plan was active from 21.03.15 to 3.04.15, then how come the data usage was charged. This again is a case of wrong and excess billing. You are hereby requested to look into this case of wrong billing of data usage and revise the billing . Thanking you in anticipation. Regards Bhagyashree Purohit. [protected]