Vodafone India — bill dispute

Address:	Mumbai City, Maharashtra, 400025
Website:	www.vodafone.in

This issue began in March, 2018.

I'm being charged a ridiculous amount by Vodafone for an International Roaming bill (Rs. 1, 74, 000).

The way their billing system is structured, it seems like they're easily able to place the responsibility on the customer by using deceptive terminology and obfuscating prices.

I'm now being threatened with legal action.

Here are the details of what happened:

- Didn't have any international roaming available on my phone and landed in a foreign country

- Activated an International Roaming Pack (Rs.6, 500)

- The International Pack expired in 10 days as planned (but without informing me, it also left the International Roaming Service activated - this is different from the 'International Roaming Pack' - both of which I naturally assumed amounted to the same thing)

- Accidentally used a very small amount of data (1.7GB), and proceeded to receive a bill of Rs. 1.74 lakhs.

- After going back and looking through the messaging from before I activated the Pack, the price quoted for usage is shown as Rs.10/10kb - the equivalent of this is Rs. 1 Lakh / 1 GB. This basically asks the customer to do calculations in the multiples of 100000s within seconds simply to understand the real value of any of that data usage. It's usually too late by the time this happens - as I had already consumed 1.7 GB because of how fast internet speeds are today.

- The notifications I did receive while the data usage was happening never bothered mentioning price - they only seem to mention usage in GB and never once mentioned that my bill had crossed the Dynamic Credit Limit or gone beyond my average bill, or even mentioned what my usage in Rupees was.

Now, I know that a single incident like this wouldn't be deemed as fraud. But - the way the entire system is structured - including the disabling of credit limits for international roaming and its sudden impact on the bill - must at least be acknowledged and modified?

There are so many identical complaints on this forum of people with the exact same issue, and probably a whole lot of people feeling this singular pain point. All of it seems to be a result of a whole lot of intentional miscommunication on Vodafone's part to trick the customer into not knowing the real value of their bill while roaming internationally.

Desired Resolution:
Someone needs to get Vodafone India to modify their deceptive system. There are way too many identical complaints just on this site. Imagine the number of people that they're harassing daily over the exact same issue.