Vodafone India — Bill issue and custcare rude behaviour

Address:

New Delhi, Delhi

I’m writing you to complaint about my number [protected]. This is to inform you that my new bill generate and it’s aprox 486 and when I called to customer care for my bill details then I know that Rs 75 charged (Roaming Pack). Month of May and June. And also 5mb data charge Rs 24 in my bill, then after I told him that executive to give me proper details but he disconnect my call suddenly. Again I called customer care and told for disconnection then a girl transfer my call to retention agent and she confirmed me that only Rs 75 Charged for the month of June extra in my bill so I told her that deduct this Rs 75 + 75 and also Rs 24 for data charge + 14% service charge = total deduction Rs 112 but she also did same thing……She disconnect my call. I’M SENDING YOU RECORDING OF THAT CALLS LISTEN AND CHECK WHICH TYPE OF SERVICE PROVIDE BY VODAFONE CUSTOMER CARE…… AND CHECK WHAT ARE THEY DOING AND WHERE AUDITORS IS AND WHERE IS SENIORS WHY THEY DISCONNECTION CALLS WHEN THEY HAVE NO ANSWERS FOR CUSTOMER QUIERY…. AFTER THAT I WANT TO RESOLVE MY ISSUE BUT YOU GUYS IRRITATE CUSTOMER AND I AM VERY FED UP WITH VODAFONE AND IT’S TOTALLY HARRASMENT BY THE COMPANY……. I GOT TOTALLY BAD SERVICE FORM VODAFONE: 1. • When I port my number from Airtel to Vodafone that time I faced so much problem by Vodafone. At the time of porting this number Vodafone executive Kavita told me that sir port your number in Vodafone and get laptop bag. • After porting this number I raised this topic that Vodafone committed me laptop bag then a lady who is call from activation team, her work to send a field executive for verification of customer then I told her about laptop bag. Her behavior is too rude with me and said she didn’t know about this bag and I told him so please don’t send anybody to my house for verification. • After this conversation my number barred and when I called to customer care for reason. Then they confirm me sir you verification is negative our execution came to your house and met with your landlord and your landlord told him that you are not able to pay bill. • I wanted to know who is came to my house and who update that comments but nobody told me and said name not mentioned and from which ID that comments update Vodafone didn’t know. • After that I scan my property documents and my Airtel bills also and sent to Vodafone and Called to Vodafone customer care and told them for send field executive to my house for verification and then he came and I confirm him see my house and after that my number is active. 2. After that I got bag from Vodafone but for you information you committed me laptop bag but I got Travel bag……is this service and commitment. 3. • After one Month my old service provider Airtel my bill on prorate bases but Vodafone didn’t called me and send only message for payment but that time I didn’t know about my Airtel bill amount. So I called to customer care and he told me that sir no bill is pending even due to your extra payment you bill is in Negative so don’t need to pay any bill. • But after 2 days my number barred and services stop by Vodafone. • You guys are totally fool and don’t wants to see customer pain only wants money, money and money. SHAME ON YOU VODAFONE SHAME ON YOU 4. AND now I get a fake bill from Vodafone in which Roaming charge and net charge for 5mb so you have to deduct this amount + service charge. 5. I provide you mail you supporting in which you executive told me that my net pack is not active and no charges in my bill and also I’m sending you screen short of Vodafone App in which we can check our data usage. • As per Vodafone app I didn’t exceed my data usage so why I pay Rs 24 extra. Even as per app I didn’t use 500 MB data so that I’m sending you supporting screen short. IT’S MY HUMBLE REQUEST PLEASE LOOK INTO MY MATTER SERIOUSLY IF YOU WANT THEN I WILL SEND YOU RECORDING OF TODAY, CHECK IT AND SEE WHAT YOUR EXECUTIVE DOES…… AND WHAT CALL CENCTERS DO…… VERY VERY BAD SERVICE GOD KNOWS WHAT WILL HAPPEN IN FUTURE! IT’S TOTALLY HARASSMENT FOR CUSTOMER VODAFONE IS LIABLE FOR LEGAL ACTION