Vodafone India — billed me the amount of rs 2300 for vas services which i requested them to deactivate earlier

Shampyanand

from Delhi, Delhi

Address:

New Delhi, Janakpuri, New Delhi, Delhi, 110058

Vodafone billed me rs 2300 for my phone number [protected]. It was actually used by my 80 years old mother. Firstly they gave a bill of rs 900 roughly in nov 2018. Most of the bill amount was for special call on 51717 or vas. They gave a waiver of rs 500 and taken the request of deactivation of vas services. They even mailed me the same with the request number. After two months the gave the bill of rs 2300 out of which rs 2000 was for vas again. I tried to explain them multiple times but they are so unprofessional that they did nothing and now threatening me to file case against me
I have all the proofs required with the mails from their side and this time they should understand their mistake.

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Vodafone India customer support has been notified about the posted complaint.

May 13, 2019

Updated by Shampyanand I was mailed on 11th May in which vodafone threatened me to take a legal action against me and asked me to come to the Kakardoma court for the settlement. Who in this fast world will go to Shadhra from Janakpuri for this and I decided to visit the vodafone store. My case was put up by a girl named Swati and when i showed her the proofs that I have been charged for the VAS services in January which I requested to deactivate in December only, she accepted the facts. But astonishingly the other person named Ajay called to the person who can take and decide the settlement amount and he was the person who was mailing me as an advocate. When Swati tried to explain him that the mistake was done from their end then also he didn't want to understand and asked me to pay Rs 1500 after a discount of Rs 830. So in our country vodafone is asking for money which they don't deserve to get and try to explain us that they have given us a discount.
I am a sikh and I believe in donations. Today, I am sad as I have donated vodafone an amount that could be the food for a week of poor family. I would never recommend anyone to take vodafone. I am using two phones with vodafone postpaid connection in my office which I am going to port now.
Attaching the final amount receipt.