Vodafone India — Billing and Tariff

Address:

Mumbai City, Maharashtra

Hello Team, Kindly note that I am currently using 2 Vodafone numbers - [protected] & [protected]. Of which [protected] does have Vodafone RED plan with rental of INR 1599 with Vodafone dongle. In January 2015, I have converted from normal plan to Vodafone RED from Bandra Vodafone store (Hill Road); wheren in one of the Executive named Mr Om Prakash stated that I will get 8 GB of Internet at 3G speed every month absolutely free if you purchase Vodafone dongle by paying INR 999/- one time. Post usage of 8 GB there will not be any charge but the speed will be reduced to 2G. After the conversation with your executive I agreed to switch my plan to Vodafone RED on the commitment of the following: - Every month the Internet pack will be 8 GB every month; post that the speed will reduce to 2G with no etra charge. - Bill amount will be INR 1599 + INR 50 (merging of additional device - Vodafone Dongle) + 12.36% Service Tax & Educational cess. - Voice call of 10000 minutes every month free with Vodafone RED plan. After 2 month of service, I noticed that the bill amount charged is at exxhorbitant rate, which was never mentioned by your executive. I have been using Vodafone for past 11 years but never encountered such false commitment from Vodafone. I am really disappointed with Vodafone store & Call Center exceutives. No one has been able to provide me the definite solution. I am also very much disheartened with Relationship Manager of Vodafone RED (Mr. Ansari) who instead of helping stated that "If you want, you can switch to other Mobile Operator". I am sure being MNC; you have been providing / investing in the training of your Relationship as How to deal with irate & frustrated customer. I request you to kindly look into the issue on priority & expecting you to revert with postive response, which AGAIN makes me believe the Vodafone as a "Brand" which believes in Customer excellence & not just increasing the revenue on YOY. If the resolution is not provided then I may have to file a complaint against Vodafone in "Telecommunication Ombudsman" which I am keeping as last option. In my 11 years o[censored]sing Vodafone service; I felt that now I should switch to other operator who atleast respects their existing customer base. To be very honest, I do not intent to leave Vodafone, but that is the option I am keeping it open. What I want - Bill amount to revised as per the commitment.