Vodafone India — Billing overcharge

Address:	400009
Website:	vodafone

Respected forum, I would like to file a complaint against Vodafone. I was using a Vodafone SIM card and my number was +91 [protected]. I had received a call from one of their agencies in the last week of September regarding a scheme about transferring from prepaid to post-paid. The name of the executive assigned was Viraj. The number from which Mr. Viraj had contacted me is +[protected]. The scheme he had offered me was 299/- plus taxes this scheme included a data package of1GB 3G after crossing this limit it would be unlimited 2G for the first 3 months and 800 mins local, STD & landline calls. My billing period began from 4th September 2015. Due to some of their technical error my scheme was not uploaded and my first bill generated was of 2700/-. After I went to their corporate office at Lower Parel where they had noted my complaint. My services were obstructed for a brief period of time due to which my work had to suffer. After a 12days of disrupted services and negotiation my bill was brought down to 628/-₹. I paid my bill in cash at their Vodafone store in byculla, Mumbai. After the payment of my bill I had confirmed it with Mr. Viraj and the Vodafone store attendant Byculla branch that it was their technical error which has now been rectified and that I shall receive the services and benefits as promised. But sorry to say I faced similar situation in the very next month due to which Vodafone disconnected my number even after several of my visits to their corporate office in Lower Parel. The bill they have charged me with for the 2nd month from 4th October 2015 to 4th November 2015 was 1900/-₹. I have been getting calls from their agents threatening to file a law suit and press charges against me unless I pay my dues. I would request you to accept my complaint as they have not delivered the service promised to me and pressing additional charges