Address: | Mumbai City, Maharashtra, 400061 |
I was in Thailand for a few days, where is took a days’ u limited internet plan for 599 with a validity of 24 hours. It was mentioned nowhere that the plan would automatically keep getting updated everyday which it did and I was subsequently charged for 4-5 days for the plans usage. There was no place on the app where I applied for the plan for, where I could turn the plan off from. In my understanding something that is valid for only 24 hours finishes after that rather than keeps getting refreshed. That’s what happens with a SIM cards’ validity as well.
On talking to customer care, they told me they will remove the extra added days since I only applied for one day. However he said that they will charge me 55000 for internet usage for 10mb which was beyond my understanding . And upon much clarification he insisted multiple times that the amount was 55000, attaching some screenshots for your reference.
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