Vodafone India — billing & tariff & support

Hello,

I am travelling and had converted my plan to the basic rs.99 plan so that the number remains active until i return. I did not use the number for any calls/ sms/ internet. All of sudden in february, the plan was automatically changed to rs 299. This is not acceptable to me as am not using the phone for any calls or sms or internet. When contacted the customer support, they mentioned that they had dicontinued the rs 99 plan and the basic plan that is available is starting rs 299. My father had to visit the vodafone store for 3-4 times but there is no much guidance or information given as to what is to be done.

When inquired that i was not informed that the plan is going to change nor do they have my consent for change in plan, vodafone said that they had sent an sms. When inquired if can convert to prepaid, vodafone said i need to be in person for the same which is difficult as am travelling.

I still have not got a resolution to this issue. Contacting vodafone customer support is not worth as they give standard template responses (They do not bother to change the number in the template).