| Address: | Bangalore, Karnataka, 560066 |
Hi,
I had raised a request by calling 199 to deactivate on of my vodafone number. I had raised the request on 24th of june, 2019 and i was told that the number would be deactivated by the 29th of june, 2019. When i called to ask the status on the 30th i was informed that the request was incorrectly updated and hence a fresh request would have to be taken. Therefore, a fresh request was raised on the 30th (Ticket number[protected] and i was informed that the number would be deactivated within 7 working days. Today (1st july, 2019) i got a call from the cancellation department (Number : [protected] / caller neha) to check why i wanted to deactivate my number. Now she informed me that it will take more 7 working days from today as their department has received the details today. My complains are below :
1 - why do i have to follow up so much with vodafone customer care for a simple procedure of cancelling my number
2 - the customer care executive (Neha) was very rude over the call and was not ready to answer any of my questions. She abruptly disconnected my call while i was asking her a question.
Request you to kindly disconnect my number immediately. Also, get the customer service executive trained on communication skills and talk to the customers with respect (I have the recording of the call and am happy to share the recording). Was this information helpful? | 
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