Vodafone India — change advance rental plan without my permission

Sanjay Shahpur

Address:

ballabgarh, 121004

On 23 dec2019 received a sms my vodafone idea number [protected] and [protected] your plan has change with new rs 99, with out my permission, next day i am chat with care department he register my complaint c[protected], he give assurance its a technical problem we will disuses with our higher team and revert back with in 48 hrs. Yesterday received a call from care department he also connivance me for new plan and close my case. My running plan arp650 is valide till july2021, how can i agree for change with new.

Request you please help on this case..

Rgds
Sanjay sharma
[protected]

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Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 06-Jan-2020 at 5.20pm 06-Jan-2020 6.29pm and 06-Jan-2020 7.53pm.

Regards,
Snehal

Jan 09, 2020

Updated by Sanjay Shahpur my cell number [protected] is always in network and online, if you unable to connect me you can try my other number [protected] also.

rgds,
sanjay sharma

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Comments

CM Arjunan Arjunan

from Coimbatore, Tamil Nadu

I already paid rupees 1250 to change my mobile number from postpaid to prepaid on[protected]. But not yet taking steps to change my number from postpaid to prepaid. now the vodafone dealers again asking amount to refresh the process.