Vodafone India — charged for a special number call which was never made

Rajesh Ozarkar

Address:

6/601, Indraprastha, Adharwadi Chowk, Thane, Maharashtra, 421301

Vodafone has slapped a charge of rs 594 (+ taxes equaling total charge of over rs 800) for a call on number 53516 as per the latest bill generated on 1st mar for number [protected].
When i called up vodafone regarding this charge, customer care representative told me that this call was made on 6th feb for 66 min. I was also told that this is a train inquiry number.
Nowadays, even calls made abroad don't charge this much.
I would like to clarify that no such call was ever made in reality.
This is some kind of fraud. Who will make a 66 min call on train enquiry??
Hope i get some resolution of my complaint.
Thanks in advance!!

Regards,
Rajesh ozarkar

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Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

Mar 13, 2020

Updated by Rajesh Ozarkar Hello,
I did receive call from Vodafone. However,
no resolution provided. Concern still remains. I clarified during the discussion that no such call on number 53516 was made and the charge needs to be revoked.
This loss of trust on Vodafone!!
Extremely disappointed with Vodafone. Never expected this from Vodafone.
What do we do next? Should I just pay the bills and port all my 4 numbers to other operator?

Regards,
Rajesh Ozarkar

Mar 16, 2020

Updated by Rajesh Ozarkar It's 3 days since I responded on Vodafone's response. I still expect Vodafone to reverse the charge in my bill for a call on so called special number 53516.
I have time and again clarified that this number was not called by us and we don't accept this incorrect charge.
Is Vodafone listening???

Mar 18, 2020

Updated by Rajesh Ozarkar I have my some Vodafone numbers active from over 18-19 years and it seems it's only me that still wants to honor this relationship!!
It's very disheartening that there's no further response from Vodafone on this issue.
I can wait till this Friday and beyond which, I would be putting in a request to port my numbers to other operator!!