Vodafone India — charged incorrectly every single month on postpaid mobile connection

debjani315

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110060
Website:	vodafone india

Dear puneet,

As per my discussion with you, i am activated on red4business_499 plan in that case why am i charged this much on vodafone bill this month???

Is there something highly wrong with vodafone that i am charged inappropriately every month.

Each month i have to follow up with vodafone for charging my account incorrectly.

I am highly unsatisfied with your service now.

When i log into my vodafone app my bill shows rs. 934.56 due on 19.09.2017 (Which is again incorrect as my plan is 499 and the monthly charges charged by vodafone is 529+ (Some usage charge of 163)

Earlier vodafone activated some useless services on my number without my knowledge for which i was charged.

I had requested to stop all value added services on my number, which was stopped as per vodafone information.

Then why am i still charged for other usages services.

Vodafone india - its high time you take complains seriously and work on them to resolve it completely.

I am facing this issue every single month and when i complain, they tell me that "i'm the only one who complains"

Is that what you call customer service???

When vodafone fails to provide error free services, how do you expect your customers to co-operate??

I want this issue to get resolved asap

Also make sure that your customers are not troubled each month running after vodafone people to get their complains solved.

If you fail to do so
Then i would be very happy to quit your below standard service and opt for other services in market.

*note - helping you with my registered vodafone number [protected] (Which you always ask for at the end of all discussion)

Thanks

Debjani chandra

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Vodafone India customer support has been notified about the posted complaint.

Sep 05, 2017

Updated by debjani315 Here is a snapshot of how you are using your Vodafone connection

Bill amount due on 19/09/2017

Rs.934.56
Itemised Bill Pay Now
Rs.
0

Local Calls

Rs.
0

STD Calls

Rs.
0

ISD Calls

Rs.
0

Data

Rs.
0

SMS

I want to see my bill split between official and personal usage

Breakup of current bill

1 One time charges 0.00
2 Monthly charges 529.00
3 Usage charges 163.00
4 Messaging charges 0.00
5 Conference call charges 0.00
6 Roaming charges 0.00
7 Discount/Other charges 0.00
8 Miscredit charges 100.00
9 Subtotal 792
10 Tax 142.56
Total

Above Bill displayed on my Vodafone app..

below is the bill sent by Vodafone on my mail ID
Relationship No:[protected]
No. of Connections: 1
Amount Due: 1358.49
Due Date: 19/09/17
Late Payment Fee:
(Payment made after due date) 100

TWO BILLS SENT AGAINST MY NUMBER
CHARGED INCORRECTLY EVEN AFTER REPEATED MAIL EXCHANGE TO UPDATE MY PLAN.
AS PER MY PLAN I AM ACTIVE ON "UNLIMITED 499" PLAN.
BUT CHARGED EXCESS EVEN AFTER MY CALLS ARE FREE & UNLIMITED ALSO I USE WIFI
AND HAVE STOPPED ALL VALUE ADDED SERVICES, HOWEVER STILL CHARGED FOR SOME UNEXPLAINED SERVICES WHICH VODAFONE CANNOT TAP.

Dear Customer,

Thank you for being a part of the Vodafone family. The details of your postpaid bill for the month of September can be found in the attachment.

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Comments

pooja ghata

from Ahmedabad, Gujarat

Deducted Rs200 amt from my account. I had call customer care but they don't have any reason for this deduction. I want my money back. Other wise I will change my sim. Your customer person are not good they can't give any type of helping information to me. Please refund my amt. Urgently.