[Resolved]  Vodafone India — Charged over the credit limit

Address:

Gautam Buddh Nagar, Uttar Pradesh

Below is a snap shot of the emails floating around which might give you some background of the issue: 1) As of June 09th, credit limit of the number [protected] is 5800 Rs (aprox), 2) Vodafone reports bill of 14000+ Rs on the number out of which 12000 (aprox) is for data usage. 3) June 25 : Vodafone increases the phones credit limit to 7300 + Rs 4) Customer agrees to the accidental data usage on June 09th (although no evidence found as the phone was switched off. Bill shows data usage within few minutes time frame) 4) Customer requests why phone was not barred as soon as the credit limit was hit for the phone which was 5800 Rs as of June 09th. Evidence can be provided showing mail from Vodafone showing credit limit was 5800 Rs up until June 25th. The incident in question happened on june 09th. 5)Customercare provides a short span - long span theory according to which credit limit is a bogus concept for short span calls. Not sure what constitute short span - long span duration. 6) No answer provided on how does this concept work on a prepaid number (non postpaid) . Does Vodafone allows prepaid number to talk infinitely in a short span of time. 7) Customer agrees to pay the amount uptill the credit limit as that is the stake on the customer 8) If Vodafone has a system deficiency where it cannot disconnect the call once the credit limit is exceeded, the cost should not be levied on the customer but borne by the company.