Vodafone India — cheating during providing postpaid no. and harash me to giving me treat even after payment of dues.

Address:

Dhanbad, Jharkhand, 826001

Dear Sir,

I have purchased two nos. of postpaid plan I.e., [protected] and [protected] after paying amount Rs. 500/- for each nos. At that time Mr. Taneshwar was your marketing officer. He has approached our office and requested us to purchase postpaid nos. after describing all the benefits.

I have used these nos. for few months.In the m/o feb 2017 I have requested to close my one no. [protected] and returned my security money of Rs. 250/- which was taken during subscription of no, which was refundable. Even after several reminder your vodafone dhanbad outlet team has informed me that you request is under process and it will take atleast 2 to 3 months. In the meantime I have transferred from dhanbad. Even after expiry of 3 months nothing happened and no refund has taken place.

I have therefore decided not to pay any amount in my existing no. [protected]. A bill amount of Rs. 407/- is raised against my no. [protected].

I have thereafter requested to close my no. and adjust my o/s bills from the security money which was taken during subscription of the nos. But, no body has listen me. After several steps I got no.of Mr. Taneshwar who had approached us for subscription of the postpaid plans. I had made discussion with him he told he left the job however he assured me to know the fact of the situation. After few days he told me that the staff had did fraud with my no. and he has issued the no.. without showing the security money. He told me that he can't do any thing more.

Thereafter I got a call from legal department lok adalat that a case is filled against me.

I understand that no one can help me thereafter I have repaid all the dues on[protected] by retailer vide transaction ref. No. [protected] and the information was shared through email with vodafone legal person, Mr. deepak.

Now, today I again received a call from the same department to deposit the same amount by today.

I couldn't understand what it is happen?

Where I need to complain.

How the issue can resolve.

With Regards
Rohit Kumar