| Address: | Mumbai City, Maharashtra | | Website: | www.vodafone.in |
On the 8th of june 2016, at 1400 hrs i walked into the vodafone shop at bandra near bandra police station, to find out if i could convert my postpaid connection to a prepaid connection. The customer care attendant said that it could be done before the billing cycle could end (Billing cycle is 11th of this month to the 10th of next month). He made me fill out a form and generated a final bill of inr 930, he assured me that that would be the final bill amount and i will not have to pay anything more. I paid the amount and got a new sim card with the same number for the prepaid connection. That evening at around 1830 hours while i was on a bus, on my way out of mumbai my connection was terminated and was converted to a prepaid number.
My vodafone plan was inr 499 + tax for a month in which i used to get 1500 mins calls, 1 gb data and some free sms. I always paid my bill on time either the same day i used to get it or a few days after. On an average, my bill used to come to inr 700, only on one occasion did my billing amount cross inr 1000. When i went to pay my final bill that was generated before converting to a prepaid connection i was surprised that the amount was so high, but i paid the money and left the shop. Now over the last 10 months, vodafone keeps sending me emails with notifications saying that i have an outstanding balance of inr 714.4 for 3 days o[censored]sage that i did not have the privilege o[censored]sing.
I do not understand that after being assured and paying my final bill amount and my number being converted the same evening how can vodafone charge me?
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