[Resolved]  Vodafone India — Complaint against fraud sim card on same account

Address:410209

Hi team

I am mayur jamdade. Am use vodafone number [protected] regular 5 months. But today my outgoing is inactive so i call customer care they say due to my another number bill pending on [protected] so outgoing is off but i have problem with this details i all time remember i never purchase new vodafone connection to use for me and family and friends on my documents so why that number activation done without original documents checking and also address miss-match present so kindly provide help on this this.
When i am asking for soft-copy of that number bill they never give me because security purpose but here i see your system fail to avoid to purchase card without original document so i need all details regarding this number [protected] to clear where is mistake happened and identify who is the real user of that card so kindly work on early.

Regards
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Oct 1, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2016
Vodafone India Customer Care's response
Hi Mayur,

We have notified our team and they will connect with you for further help.

Regards,
Vodafone India
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