Vodafone India — Complaint for inappropriate amount charged.

Address:

Mumbai City, Maharashtra

Dear Sir / Madam, Billing month : June 2015 Myself Fakhruddin Vora, using Vodafone services via number +[protected] having corporate plan of Rs. 375 CUG. In my current bill I received i.e. for the period 24.05.2015 to 25.06.2015 I have been charged an additional amount of Rs. 650 as MI_CAP_650_30d_R_promo_3G included in my monthly rentals. This service I have surely not availed for, and Vodafone claims to have send a message for the same, I surely must have not acknowledge on this matter and they can’t charge me any rental for any scheme which you bring out without my permission. Hence, if there is any revision in the plan they need to take permission before such changes are being adopted and charged. In my view the restructuring of the plan was not explained to me at all & moreover I was not given option whether that should I continue with the changes. I feel this change of scheme was forced on me. I hope result of this complaint would fetch me a revised bill with rectifying the extra amount charged. Plan Amount Charged Actuals to be charged Difference charged extra Monthly Plan 1, 025 375 650 Service Tax @14% 143.5 53 91 Total 1, 168.5 431 741 Kindly request you to help me on this matter. Hope for positive reply & actions. Regards, Fakhruddin Vora