Vodafone India — complaint on false recharge of rs.398 4g pack.

Address:

Khordha, Odisha, 751030

Dear Madam/ Sir,

This is for your kind information that I had gone for recharge of rupees 398 on 8th June 2019 during 12.21 am by my indusind mobile banking. And got this message
(Congratulations! Recharge of Rs.398 for [protected] on IndusMobile-All in One Store is successful. For any issues, kindly check with operator Ref.no:[protected].
But the reality is there was no recharge from Vodafone side where as my bank account had been deducted successfully. So it's a clear cut of false recharge.

Hereby your are requested to refund the above said amount to my Indusind account. I had already gone for the voice complain to Vodafone service. Kindly verify and refund as soon as possible neither i shall bound to go for the next step.

Awaiting for the good response from Vodafone side.

With thanks
Regards

Er. Srujani Kumar Subudhi
Chartered Engineer (ME)
[protected]
Bhubaneswar