| Address: | A-57,ASAD MANZIL,JAMIA NAGAR OKHALA VIHAR,NEW DELHI-110025, New Delhi, Delhi, 110025 |
Hi,
My name is shahbaz haider. I have a postpaid connection for more than 5 years and i pay my bills on time. Every month i am paying close to rs350 to 360 hence i made a plan to move to prepaid as i have 2 more no. On 14th july i visited your kalkaji vodaphone store and paid 165 for mtd bill and paid rs495 for prepaid 90 days top up charge and they inform within 48 hours my prepaid sim will be active. Next day i got a call from vodafone and girl offer me some option and gave me 280rs discount and promise me within 2 hours i will get a text msg and after 4 hours it will reflect on my app. But after 24hours when nothing happens as per promise i decided to call back and sachine told me it's pending right now and nothing changes so far. Hence i decided to continue with the original plan which is to move to prepaid and floor manager (Nitesh) promise me within 24 hours post sim will be deactivated and i need to insert prepaid sim and also i gave my prepaid sim no.
I got another call from vodafone and one of your executives gave me some more option and tried to retain me in postpaid connection only (Which i have rejected).
Today i called again and had a word with one of the executives by the name of geeta who hung up my call purposefully as she doesn't have the answer to my problem. (Call duration 10min)
I called again after that spoke to one the floor supervisor by the name of (Moksh). I explain the full issue again to him but instead of helping me he was repeating the same information again and again. He told me 2 complaints are already raised for the same concern and he can raise 3rd on but can't take any action in order to resolve the complaint. I ask him many-2 time that i want to speak with his manager as he can't help me and he put me on hold time again and at the end he said he can arrange a callback but will not transfer the call to any manager as all the manager is in the meeting. He keeps playing with that again -2 he put me on hold and whenever he came back he gave me the same story again. I have recorded all the calls which i have made so far if you have the access for the same then please listen to it or send me the email on which i can send. But i want to take this ongoing complaint to the next level as per your company complaint procedure. I am really not happy with the services which i have received from vodafone call center. Please look into that and give me proper resolution. I was planning to move from postpaid to prepaid but now i am planning to port out my number. Looking forward to hear from you.
My contact no is [protected]
Email id is [protected]@yahoo.co.in
.
Regards
Shahbaz haider Was this information helpful? | 
Post your Comment