Vodafone India — Complaint regarding customer experience

Address:

Ghaziabad, Uttar Pradesh

Hi, This email is in regards to a complain that i would like to log against the distress and troublesi have faced while using a vodafone connection. I have being a vodafone corporate customer from past 2.5 years with phone number ([protected]). Once i got a call asking me to upgrade my plan, i agreed as i have always have had my trust in the company, a representative came and explained me that the plan has 500 mins (local+STD) i agreed and submitted an ID proof.I never clear my phone bills it is either my company or my Dad who pays for it therefore i barely look at the details of the bill, but this one time when i checked it i realized that there was a mis-selling that took place as the plan i am using is a local plan and has only 500 local mins not local+STD as explained by the representative. i was furious as all these months i have been paying 1000 and above rupees bill.I walked up to the vodafone store where another representative smiled and refused to log a complain.. what the hell, why would in a center where about 100+ people walk everyday, there would be nobody who could listen to the complains.The representative explained me new plans.. but i fail to understand who is responsible for the OLD MIS-SELLING and huge bills that i experienced ??? 2) Secondly, about two months back I purchased a internet dongle from vodafone ([protected]).. again due to my trust in the network and services.. but sadly it was shaken again..at the time of connection for dongle a representative came to my home and got the documents and process done for me .. i filled in the form and attested ti with my sign.. i was told that the bill for the dongle will be recieved by me in my email ID which i have mentioned here.. i agreed to it. I never received any bill up untill 18july, 2015, so as usual i plugged the device as i had to appear for a Skype interview and to my SURPRISE AND SHOCK THE DEVICE WAS NOT WORKING... who is responsible for it ??? to enquire that i walked in the voda store again ...the representative smiled and said your connection is suspended .. i explained him i never got the bill or call stating about the bill else my company would have paid.. he looked into the details and tild me your email is updated as rkaur (something ) and not as [protected]@gmail.com. i told him because of you guys not updating the information correctly i missed an interview, TO WHICH THE REPRESTATIVE SAID NO WORRIES ILL WAIVE OFF THE 50 RUPEES LATE FEE..i mean really... this is how you guys evaluate .. INTERVIEW TO 50 RUPEES.. fo you have any idea how important the interview was for me ... So now i hope i am writing to someone who can look into it .. Also I would love to hear back as to how the company plans to take actions about the DISTRESS, INCONVENIENCE AND LOSS I HAVE UNDERGONE thanks ravneet