[Resolved]  Vodafone India — Complaints for misguide the customer and high charges for usage of 649 mb extra an amount of rs.2657/- (As per bill) - mobile no. [protected].

Address:	Mumbai City, Maharashtra, 401303
Website:	www.vodafone.com

Dear team,

I have launch complaints to your customer care dated on 15-jun-2016
For the unbilled amount messages is received for the usage for twice and your executive is inform to me do not worry if, you consume data is higher then as per your plan then we will activate the addon
Package of 1gb for rs.250/-.

Yesterday, i have received the bill from vodafone an amount of rs.
3934/- and as per the bill they have charge the additional usage of
649 mb for rs.2657/- (Criminal charges from the customer for 1 gb).

I have again raised the complaint to your customer executive twice
Yesterday and already inform them i have used this number last 10 to
6 to 8 years and my corporate plan is activated around more than a 7 to 8
Years old and at that point your customer executive is informed us in
Rs.99/- 2gb for 2g plan and after the completion of 2gb your net
Service will slow but we (Vodafone) will not charge any extra amount
From customer.

If, you see me history i have paid the your every bill on time and
This time you have done the very pathetic job after raising the
Customer complaints you have do not take any actions and you have wait
For the bill generattion and after bill generation you will said that
Now you have to pay for the same, since you have used that. Then why
Your executive is inform me add addon package to your plan so you will
Not get any extra charges.

I already said the yes for that then also bill is generated and for
649mb you will charge to me rs. 2657/- plus 15% service charge
(Rs.2657.75+rs.398.55=rs.3056.3/-).

Request you to please do the the needful and rectified the bill
Amount and resend again.

Mobile no. [protected].
Please let me know, now a days who will charge for 649 mb an amount of
Rs.3056/- (Criminal charges from the customer). Please let me know and
Note that i will not pay this charges - whatever amount is actual i
Will ready to pay but i definetely not pay the rs.3056/- to you.

Thanks & regards,
Yogesh gajjar
Mobile no. [protected].