Vodafone India — Connection disconnected even after money paid to previous service provider | |||
I shifted from a Tata Docomo connection (MNP) on Jan 23 2016 to Vodafone. Everything was fine until I received a call on March 14 2016 asking me to pay Rs 185 as dues of Tata Docomo, the last date to pay, being March 15 2016 (have smses regarding the same). I mentioned I would pay it on March 15 2016 and the lady on the phone was fine with it. On March 15 2016 morning, when I tried to make a call, my line was already suspended. How can a company suspend lines before due dates end? I still went ahead and made the payment. Showed the bill at the nearest Vodafone Store at Punjagutta, Hyderabad as asked by the operator. Even then, my line was suspended for around 48 hours, causing me a loss of many calls. The bill was sent to an executive of Vodafone Punjagutta store and he sent it to the relevant head office. It was finally restored after many tweets and calls. From March 21 2016 until this time (16:00 hrs March 22 2016), my line is once again disconnected without intimation, even after paying all the bills. This is causing a loss of business, considering I'm starting up my own venture. I want a 3 month bill amount waiver from Vodafone India for this inconvenience. Considering I have always loved the company, I do not wish to ask for a lot and I feel asking this is justified. Was this information helpful? | |||
Vodafone India customer support has been notified about the posted complaint. | |||
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