Vodafone India — Consumer harassment

Address:	Gurgaon, Haryana, 122001
Website:	Vodafone.in

This is the mail written to me by Vodafone and the answers in-line. They are harassing me from many many days in-spite of me repeating I am happy to pay please produce the bills. I have ported my number to Airtel and that is the excuse they are giving to not give me the bill for which they are asking for payment. The mail is self explanatory and will give you an idea on the what needs to be done.

We state that you had approached and requested us to provide you our cellular mobile phone facility. Relying upon your representation and assurance, we provided the said facility to you, with the clear understanding that you shall pay the bills on or before the due date. We state that you have availed the facility but, in breach of the aforesaid representation and promises made by you, you have failed and neglected to pay the amount of Rs. 1104/- which is due and payable:
Ans: You have never provided me the facility and if you have please provide a proof for the same. When your executive reached out to me many times I have informed him/her numerous times that I have not received any bill and if you have please share a screenshot to me for my understanding. Which your customer care person has declined to produce. I fail to understand HOW DIFFICULT IT IS TO PROVIDE THE CUSTOMER WITH THE BILL WHEN YOU CAN ASK FOR THE MONEY FOR THE SAME. You really have some guts to tell the customer that "breach of the aforesaid representation" while you cannot represent the bill. The promises mad by VODAFONE and the EXECUTIVES is fake and the services are just not disastrous. For for sending this mail and harassing the customer I am going ahead and making a consumer complaint.

We state that in spite of our repeated reminder and request to pay the aforesaid amount, you have failed and neglected to pay the said amount till date. We state that from the aforesaid, it is apparent that you have intentionally and deliberately not paid the said amount for the facility used by you. We state that as on : 22/04/16 a sum of Rs. 1104/- is due and payable by you:
Ans: This is a direct blame on your customer who has never delayed the payment or failed to pay - kindly check the past records as I was a Vodafone customer for over 3 years and never failed to pay or did a late payment. Instead, you guys have failed to produce a bill for which you asking me to do a payment - which is illegal in Government terms. I can file a case of defamation basis this mail.

We state that believing your representations to be true, we acted upon in good faith and entrusted upon you with our cellular mobile phone facility, which you put into extensive use and accumulated huge amount. In the circumstances, we hereby call upon you to pay the sum of Rs. 1104/- together with accrued interest thereon @ 18% p.a. from the respective due date till the full & final payment, within 7 days from the date of receipt of this notice, failing which we shall be constrained to initiate appropriate legal proceedings against you, entirely at your risk as to cost and consequences, which please note:
Ans: Is INR 1104/- is a huge amount ? I have proves that I have paid amounts of Rs. 2000/- and above without fail and any mails from you. Yes, you are right I certainly need to take a legal step on the same for harassing and a case of defamation.

The amount is not a huge amount for me to pay - and please send a representative to collect the payment - IT WILL BE DONE.

However, as mentioned I will go take necessary legal actions now.