[Resolved]  Vodafone India — conversion of postpaid to prepaid

Address:

Chennai, Tamil Nadu

Dear Sir/ Madam This is Srinivas C and my vodafone no is [protected]. I have given request for converting to Postpaid to prepaid in the month of April 2014 day (approx in between 10th to 20 th of april) at your vodafone centre in cuddapah A.P . It is so sad to say you that i have paid the complete bill amt on 15 th april 14 and requested for converting to postpaid to prepaid at your vodafone store executive Name Nagender @ cuddapah store on 15th april 2014 . inspite of my request you have not converted my request for prepaid has not been done and instead a bill amount for Rs1214.18 was sent to me stating the due amt of my postpaid bill. bill no [protected] bill dt 25.06.2014 .And a legal notice was also sent to my email id and .And later visited your office on enquiry at your cuddapah store on the month of august and enquired about the status of the complaint and your executive has said that it was mistake from vodafone executive done by nagender and he asked me to pay the total amt and he has given me the new sim no[protected] and assured that the conversion to postpaid has been done but inspite of that again i have received one more bill for the month of sep 2014 stating the postpaid bill amount due .So i have decided to take up this matter with my legal advocate and decided to take up the matter to the extreme level because of my several request over mail and req at your vodafone stores and my latest req no [protected] you were not able to solve my issues .So i request you to refund the total amt which i paid bcoz o[censored]r mistake and i have shifted my service to idea and my new no is [protected] i[censored] have any replies call to this no. If i dont receive any reply within 7 working days than i would like to take up the matter with my legal advocate