Vodafone India — Customer care executive cheating customers

Address:

190014

I called cust ser on nov 19&23 for activation of data plan and deactivation of sms plan..however, on checking the bill they have nt deactivated my sms plan instaed they deactivated my discount call plan of 49 which costed me more call charges for dec ...on calling cust care regarding the same i was being told that i have to pay the full amount and they cant do anything to it..inspite of knowing that it is their mistake they ppl denied to satisfy mewhich is really pathetic on their part...i wont pay the amount of bill unless they rectify the same or the executive who is responsible bears the expense from his pocket..moreover, the executives never provide correct info.to their customers and mostly hang up thier calls...this is really disgusting...