Vodafone India — data offer didn't add to my account

Hi team,

I am writing this email with great dejection regarding the complaint number [protected]. I purchased a mobile in amazon on 2nd june. I hope you people are aware that when a customer buys a mobile in amazon, they will be credited 10 gb extra for per month. Being a vodafone customer for a long time, i believed that offer promised would be delivered. But i ended up with disappointment. Hence, i called customer support regarding this issue. Initially, they people were not aware of this offer and placed the call on hold for a long time and disconnected the call many times. After multiple attempts, one of the customer support agents logged a complaint regarding this issue. It never occurred to me that this would be my worst experience with vodafone customer service.

After two days, i got a follow up call from the concerned team. But, i couldn't pick up the call. Later, i gave a call back to the customer support requesting concerned team to call me again. Front end team were irresponsible, spoke very lethargic and provided me no solution. Then, consecutively i called customer support and thy said ticket has been closed stating otp not generated. It's ambiguous for me. How can a complaint be closed without intimating a customer and not providing a proper solution?. Front end team asked me to contact amazon customer support for data issue. Is there any logic? How can i contact amazon for data issue. The solution that the representative gave me left me dumb founded. But, still i called amazon support and reported th is problem. They clearly stated that amazon will never send any otp to generate data and this is a false information given by vodafone team. Hence, they asked me to contact vodafone and inform the same. Again i called vodafone customer care to assist me in this issue. The last agent to whom i spoke was very harsh and provided inappropriate answer. So, i asked him to transfer the call to his lead. But, he said there is no shift lead and he cannot to transfer the call and also system issue is going in their place and cannot provide any complaint email id immediately and placed the call on hold intentionally. Is this the way vodafone has trained the representative to treat their customers? Could i please have a rational explanation and a sensible solution?

Thanks and regards