Vodafone India — deactivation of my vodafone number [protected]

Ajay yarkareddy

from Vijayawada, Andhra Pradesh

Address:	521212
Website:	Vodafone Mobile

Team consumer compaints,
I am ajay kumar reddy yarkareddy and i was used my sisters (Sireesha reddy yarkareddy) number [protected] from past 6 years and it was converted to my name.in that process i met customer service center in vijayawada (Name - bhavana). She said you need to convert from prepaid to postpaid for no further issues. And she said for this vodafone persons will come to your house and will take the details from you. She said at that time tell them you are working for — this company and you earned this much. That time only i said to her i am a student (Masters in agriculture - dehradun). She said tell the vodafone persons whatever i am telling you it doesn't create any issues and our own persons will come to your residency. She gave her personal number also. I said ok and paid rs.500/-in september 2017, after that also i was stuck because my number didn't work. After that i again met shahina (Because bhavana is on leave on that day) and paid rs.300/-. After that it worked for 45 days and then deactivated. Again and again i went and talked with them and in march 2018 i again paid rs.800/- to mastan in the same store but still my number didn't work. 2 days back june 29th 2018 i went to that store and asked regarding my number. They simply said you cant get your number because its internal number and you asked it for after 10 long months. So you cant get your number. I am completely vexed and i want to file a consumer complaint on this issue. Help me on this issue.
Note 1: i am student and my home town is near to vijayawada, krishna dt, andhra pradesh. But am living in the dehradun for my studies purpose. Every time i visit my home town i met them like 10 times every time. Every time they used to said your number will be activated and it will work. Thats why this long time i need to wait.

Note 2: everything related to my accounts like bank, aadhar, voter-id, drivers licence and pan card is related to that number. Thats why i am particular about this number and most of the people in my circle knows this number. I am very suffering because of this number.

Note 3: the store people in vijayawada are very very rude. They cant even responded politely. They said u didnt pay anything and we dont want to give any slips or papers related to this.

Please help me. I went to that store nearly 30 times. This is not the way to help a customer for his number.

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Vodafone India customer support has been notified about the posted complaint.

Jul 02, 2018

Updated by Ajay yarkareddy Sorry for the wrong information. Actually i was paid Rs.500/- to bhavna in June 2017 and after it worked for 45 days and suddenly deactivated. At that time i was in dehradun. And again in September i paid Rs.300/- to shahina. and again in march i paid Rs.800/- to Mastan. Total of 1600/-.

NOTE: This is about Shahina, staff member in the store- she took money(300/-) from me and said your number will be activated in 2 days. Now i am asking her related this, she said i don't know about your money and she was very rude at me. i am saying her i will complaint this to higher authorities she doesn't even bother about it and said give the complaint where ever and when ever possible. This is not the correct way to deal a customer.

Thank you!