[Resolved] Vodafone India — deactivation of pack - [protected]

Haresh Sahijwala

from mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400005

I have been roaming on the International roaming pack
I called the customer care from Istanbul on the 15th at about 9.30 pm Indian time and asked them to to deactivate the pack on the 15th midnight so that I don't get charged for the 16th, I very clearly told them to disconnect the pack at midnight and they confirmed the same.
Suddenly within about 20 minutes they deactivated the pack and I could not make calls or use the internet.
I had to pay 20 US DOLLARS in the flight to use the internet for sending important whatsapps to Mumbai.
This is pathetic and not expected from Vodafone, I have been a very old customer of Vodafone, this is no way to behave with the customer, you can check the recorded call which I had made, I am very upset regarding this issue

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Nov 22, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Gipsy.