[Resolved]  Vodafone India — Deactivation of Post Paid Number [protected]

Address:

Bangalore, Karnataka

Hi, I had submitted a request through email on[protected] to deactivate my post paid connection on [protected] which 3g post paid connection. I got a call from customer care executive and confirmed that they are going to deactivate post paid connection and change it into prepaid connection by passing 500 for 2 years. I agreed and left the call. But after one month I got bill for the month November, 2014 for bill Rs.740/- and my credit card was already charged. When I enquired about it in vodafone store, they are saying that request is not processed. So, who fault is this? As a consumer mine or Vodafone? Please help me regarding this. Thanks & Regards, Siva sivateja.[protected]@live.in