[Resolved]  Vodafone India — Deduction of amount from balance without prior information about it

Address:493196

Some "vip" games pack has been activated on my vodafone number: [protected] without any prior information to me about this pack. I chose vodafone as my network because of its wide network spread and now i have to undergo such problems. I want the pack to be deactivated and the amount credited as soon as possible. I hope that no such mistakes are going to take place any more. Please take the action as soon as possible and confirm.
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Nov 13, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2016
Vodafone India Customer Care's response
Hi Vaishnavi,

Sorry that we gave you a reason to be upset with us. We will be in touch with you to talk about this.

Regards,
Vodafone India
Complaint comments 

Comments

On august 1 2016, gamifive service was activated in my phone automatically and an amount of rupees 75 was deducted.it occured with out my consent.i didn't activate any Vodafone service...

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