[Resolved] Vodafone India — Deduction of balance for the app i never downloaded
A
anky bhatotia
Address:
Rewari, Haryana
My no. is [protected].
On 10th january I checked my balance and i found RS. 2 in my account.Before it was around RS. 52.
So I called customer care to know why my balance has been deducted.They replied that I have downloaded a NDTV app of RS. 49.00.
which i have never downloaded.
I asked him to Refund my balance but he said ut was deducted on 5th january and balance is refundable only in 24 hours.
I have not got any message of balance deduction then how would i know my balance has been deducted.And due to this Neither I can call customer care within 24 hrs.
2 times before for the same app they have charged me amount of RS. 49 and RS.149.
I don't know why they keep on deducting my balance for this app time and again, that i have never ever downloaded.
All i want is to refund my balnce to my account.
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Aug 14, 2020
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.
Jan 11, 2015
Updated by anky bhatotia No action taken to my complaint of deducting balance
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