[Resolved] Vodafone India — deduction of money of rs.192 showing not proper reason

Achintya Bhattacharjee

from Begusarai, Bihar

Website:

www.consumercomplaints.in

Dear sir my mobile no. is [protected]. On 20.01.2019 at 20:23 hrs I found that 192 rupees is deducted from my account. Next day I calledtwo times to customer care about that matter but they told me that I called to Bangladesh from 20:06 hrs to 20:22 hrs but I did not make any BD call that time. Only make a miss call to BD at 20:15 hrs for 0 min. 6 sec. From customer care I was told please dial on *111*2*4# then you will get SMS for you last three deduction. But again & again I messaged got the reply no deduction record found. I checked my every dialed details but no such call for this mention duration I found.
Please do the justice checking exact matter and also do the best

Thanking you Achintya Bhattacharjee
Tapti Bhattacharjee

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Feb 26, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

Vodafone India Customer Care's response Hi!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India

Jan 29, 2019

Updated by Achintya Bhattacharjee Sir My my preffered 84 days subcription always Vodafone. But due to the incident about unnecessary money deduction I have not continued with vodafone for this plan, continued with other network same plan because got no suitable reply with reason against my complain.

Thanking you