[Resolved]  Vodafone India — deduction of top-up balance in spite of having frc 495 plan

Address:

Hinjewadi Maan Road, Pune, Maharashtra, 411057

I ported from Airtel to Vodafone ([protected]) and did FRC 495 plan recharge on my no. in which I get unlimited calls on Landline and Mobile, 1.5GB daily data and around 100 SMS per day. I had never consumed more than 1GB data and atmost I had sent 15 SMS and that too not in a single day.
Now in march, I did a recharge of RS 50 (top-up) in which I got around Rs 39 balance. This was done just as a precaution, in case my plan validity ends.

Now as per FRC plan I had everything free as I already paid the entire cost for 84 days, then how come they deducted my balance and now I am left with Rs 4.54 .

On raising this concern many times and talking to their CC, they also don't have any answer.

Complaint No - [protected], [protected], [protected]