Vodafone India — Deductions in internet package data.

Address:

Vadodara, Gujarat

Dear Sir, I have been forced to write this complaint due to inability of Customer service operators to answer. My compliant is regarding the deduction/ crashing of Data of my internet package. To summarize my experience. Earlier i took vodafone number due to its excellent service in Gujarat region. I was using the number for calls and internet both. but suddenly two times Rs 75 deducted from my account without any calls given. I inquired and complained to Customer care but nothing resolved. So i thought its better to restrict my services of Vodafone and now using it only for Internet (Not at all my loss, it's loss of reputation of Vodafone only). While using datapack 1024 MB in Rs 249, I noticed that in between 90-100 MB data was being deducted /consumed automatically whether i use mobile network or not. I noticed it since i am using 3G only during my office time and that too only for whatsapp or facebook or some net surfing thats it (having high speed Wi Fi connection at my home) so consuming ~130MB for this without videos downloading/ surfing is not possible. It happened 3-4 times and everytime i informed/ inquired customer care but their response was not satisfactory. To justify my complaint i also started keeping my log of internet usage on daily basis and entered on daily basis in my excel sheet. Time again i complained to customer care with the exact amount of data i used (thanks to my log sheet). After that compliant everything goes well for two months (No extra dedcutions & my nominal usage of ~28 MB on daily basis until yesterday. (May be they were surprised to notice same and had a check on their activity). Yesterday in the morning my data was ~230 MB and was valid till 21.05.2015 (mid night). At 15:33 i received message that my data left is 199.51 MB. I ignored it since i knew that i can not use so much data in a day so didn't complained. Now today when i checked my data package left, it is showing 0MB and this is STRANGE. I inquired with customer care but again same story, they can't help me. If anybody can help in this please let me know. Else i have to use same option of going ahead with another network and stop using Vodafone (Again not my loss) Excellent in Hi speed internet service but Worst Experience in terms of customer support. I don't know how long it will go if Customers are not satisfied yet Claimed themselves as Leaders