[Resolved] Vodafone India — Deductions refund denial | |||
Hi, My name is Harshal Jamdade and my number [protected]. This is my vodafone mobile number and using this number since last once year. I would like to lodge a complaint against vodafone for deducting Rs 77.00 for Tiny TV service which was not requested by me. I have called vodafone customer care 4 times till now and spoke to 4 different advisors and they have disconnected call by putting me on hold. Finally when I got to speak to a supervisor who denied to refund because he claims that his system shows that I have downloaded this service from WAS where I can challenge vodafone that I have not downloaded this service niether I have requested for the one. I have the recordings of all my 4 calls. I would also like to suggest vodafone to hire an educated and literate supervisors and agent as it is really very difficult to explain them how difficult and frustrating it is to call and hold the call for such a long time and after this you get to know that your call has been disconnected. Throughout the call I tried to explain him that I have called him 4th time and I am very frustrated and the charges which are deducted are incorrect as I use a smart phone where I don't need to go to all this services, but the supervisor didn't seem to understand any of this. My Details are Name : Harshal Jamdade Number : [protected] email id : harshal.[protected]@gmail.com City : Pune Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Same thing has happened to me also & after getting tired of complaining i decided to port and my family also ported their number from vodafone to idea!... it makes me very sad that phone companies can getaway with all this! If a customer doesn't pay a bill they file a case in court and take legal actions against them, while we the people have no rights against these companies when they cheat us!
Reply
Im dr shirish pawar using vodafone last 6 years.on 13/03/2015without any information they deducted rs 77 for tiny tv service.when i called to customer care they are telling its debited through internet . We cant do anything, u hav activeted through net. He is telling like any other site has deducted ur amount .
When i asked about the service then he told now visite vodafone and watch tv.
I was nt on their site still they have deducted amount and nw saying go to our site, isnt its an fooolish thing.my mob number [protected]
Im very much unsatisfied about vodafone service
When i asked about the service then he told now visite vodafone and watch tv.
I was nt on their site still they have deducted amount and nw saying go to our site, isnt its an fooolish thing.my mob number [protected]
Im very much unsatisfied about vodafone service
If some website can activate Vodafone services & deduct credit amount from our accounts without confirmation, then it is surely Vodafone's fault! Isn't it?
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