[Resolved]  Vodafone India — DISCONNECTION OF POSTPAID NUMBER [protected]

Address:

Mumbai City, Maharashtra

Hi Sir, The vodafone is not acting on my request of disconnection of my prepaid mobile number [protected]. It is delaying the request and take request on request, and in this way it is charging me. Please read the below ONLINE CHAT WITH VODAFONE REPRESTATIVE. THANKS Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Gargi}Good Afternoon! I am Gargi. How may I help you? {Gargi}Please confirm if you are online? {farooqui}Hello, {Gargi}Hello! How may I assist you? {farooqui}Could you please let me know the status of my request I have made for my number [protected] {farooqui}I would like to disconncect this number. {Gargi}Sure Sir. {farooqui}i have already paid all the bills and dues. {Gargi}I can definitely help you with that {farooqui}even though why this nubmer is not disconnected {Gargi}Sir, may I know your request number ? {farooqui}Earlier it was said that this number will be closed on 12th of Oct. but not they are saying it will be done on 26th of oct. {farooqui}Why so... {farooqui}?? {Gargi}Sir, may I know the request number of deactivation of your number. {farooqui}[protected] {Gargi}Thank you. {Gargi}Let me check this for you. {farooqui}ok {Gargi}Okay Sir. {Gargi}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {Gargi}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {farooqui}8th oct 177 {farooqui}1977 {farooqui}[protected]@gmail.com {farooqui}[protected] {Gargi}Thank you for the information. {Gargi}Sir, the request number which you provided is only reference number {Gargi}Sir, your deactivation of number is another requets. {Gargi}*request {Gargi}Please confirm if you are online? {farooqui}Dear Mr. Farooqui, Thank you for your e-mail dated 05/10/2014, regarding disconnection on your Vodafone mobile number [protected]. We confirm that your request for disconnection will be processed on 12/10/2014. Mr. Farooqui, we would like to inform you that, there is an amount due of Rs. 878.8 as per your bill dated 01/10/2014 which has a payment due date of 19/10/2014. To clear the above amount, you could make an online payment on our website www.vodafone.in or visit any of nearby Vodafone store, kindly refer the list of in below link http://www.vodafone.in/pages/vodafone_stores.aspx?cid=mum We would also like to inform you that your next bill will be generated on 01/11/2014, with the payment due date of 19/11/2014. Mr. Farooqui, you will be charged the monthly rentals for your tariff plan on pro-rated basis, for the period 01/10/2014 to 11/10/2014. However, the rentals for any Value added services active on your account will be charged for the entire month. Mr. Farooqui, given below is the Service Request reference number for your request /enquiry in case you need to check the status on your e-mail you can share this number along with your Vodafone mobile number with us. Kindly note the service request number [protected] for your future reference. In case you need any further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Tapasya Chhasaria {farooqui}request number [protected] {farooqui}Hello, are you online? {Gargi}Yes Sir. {farooqui}Why are kept mum? {Gargi}I am checking this. {Gargi}Sir, as I checked on your number new request is made for deactivating your number. {farooqui}I am making request on request. And you people are giving dates on dates, and Hence you are prolonging the duration, So that you can Earn money from rental duration. Although I have bills and dues. Even though you people are not disconnccting this number...only so that you can devour much amount...why?> {farooqui}But why ? {farooqui}Whey you people are delaying this...? {Gargi}Sorry for the inconvenience caused to you. {farooqui}Your intention to take much duration so that you can take much money? {farooqui}Please confirm if any dues are remaining for me? {farooqui}I have paid 1062 rupees...and as it shown on my vodafone account it is - 127 which means I have extra paid 127 {farooqui}Tell Tell me {farooqui}Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me {Gargi}Yes Sir. {farooqui}Hey Are you alive? {Gargi}Sir, as I checked the request was taken wrong because of that request is not processed. {farooqui}But why it was not processed? {farooqui}But why it was not processed? {farooqui}But why it was not processed? {farooqui}It is your misbahour {farooqui}You do not take care of your responsibility. {Gargi}Sir, because the request was taken wrongly. {farooqui}Why it was taken wrongly? {farooqui}I did not make wrongly. {farooqui}you took it wrongly. {Gargi}Yes Sir. I really regret for that. {farooqui}regert will not serve the purpose. {farooqui}The people working with vodafoe are dishonest? {farooqui}tell me. {farooqui}Now tell about this request. {farooqui}Please note the interaction number [protected] for future correspondence. {Gargi}Sir, I checked all the request were wrong. {farooqui}I will not use this number from today, and I will break the sic card and wont pay even a singly paisa. {farooqui}The is an open Cheating matter...You people are herassing the customers.. {Gargi}Sorry for the inconvenience caused to you. {farooqui}The customers are being harassed in Voda fone... {farooqui}The customers are being harassed in Voda fone... {farooqui}The customers are being harassed in Voda fone... {Gargi}Sir, I understand want you are tryying to say. {farooqui}I will put this on open forum to let every one know. {farooqui}Now please tell me about any dues... {Gargi}Sir, I am taking the request for the deactivation of the numebr. {Gargi}Should I go ahead? {farooqui}Yes. {Gargi}Okay Sir. {Gargi}Request you to please be online. {farooqui}ok {Gargi}Thank you for permission. {farooqui}Along with this request...please tell me the dues on me, if any??????????? {Gargi}Okay Sir. {farooqui}Have you taken the request? {farooqui}Have you check the the dues? {Gargi}I will take a minute to check this information {farooqui}ok {farooqui}Hello! Your service registration number [protected] is registered on 21-Oct-14 12:51p.m. We shall respond to your query by Thursday 30-Oct-14 12:51p.m. {Gargi}Sir, the request number is [protected] and will be deactivated within 30-Oct-14 12:51:49 {Gargi}Sir, their is no amount due on your number now. {farooqui}See, why this has been delayed again {farooqui}Earlier it was 26th oct. {farooqui}But now it has been made for 30th oct. {farooqui}If this has not been done on 30th again it will be delayed to next month...Right?? {Gargi}Sir, it will be resloved. {farooqui}Read the following: {Gargi}Please be rest assured. {farooqui}Dear Mr. Farooqui, Thank you for your e-mail dated 19/10/2014, regarding disconnection on your Vodafone mobile number [protected]. We confirm that your request for disconnection will be processed on 26/10/2014. We would also like to inform you that your next bill will be generated on 01/11/2014, with the payment due date of 19/11/2014. Mr.Farooqui, you will be charged the monthly rentals for your tariff plan on pro-rated basis, for the period 01/10/2014 to 25/10/2014. However, the rentals for any Value added services active on your account will be charged for the entire month. Mr. Farooqui, given below is the Service Request reference number for your request /enquiry in case you need to check the status on your e-mail you can share this number along with your Vodafone mobile number with us. Kindly note the service request number [protected] for your future reference. In case you need any further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Kavita Bhosale. {Gargi}Yes Sir, I understand, {farooqui}You say... You you...say: We confirm that your request for disconnection will be processed on 26/10/2014. {farooqui}is not a dishonesty? {Gargi}I am sure it must have been inconvenient. {farooqui}Yes, this is... {farooqui}Tell me if any dues are there for me... {Gargi}No Sir, their is no amount due on your number. {farooqui}So, simply it will be disconnected on 30th of this month..30th oct...2014? {Gargi}Sir, you will get a call for same. {farooqui}Please also note that one of your representatives had called me when I had requested first time that I wont be charged for the next one month. {Gargi}Okay Sir. {farooqui}If I receive a call, again he will show me green garden, and then again he will be delay for one more month. {Gargi}No Sir, this will not be done. {farooqui}He will show me some dues, and say pay this and get next month rent free...then again the same will happen.