Address: | Mumbai City, Maharashtra, 400006 | Website: | www.vodafone.in |
Reference: Number [protected]
I have been a customer of Vodafone for the past many years.
They have recently advertised of your launch of 4G services in Mumbai. In this connection I have visited their Churchgate office/centre on 26th February, 2016 to change over to their new 4G service. I was informed that the previous sim provided by them would not support 4G service and I would have to take a new sim at a cost of Rs.99/-. I paid them the cost and they handed me over a new sim. With the assurance that the transfer to the new sim would be seamless and there would be no disruption of service and if any it would be a maximum of only 2hrs. Thereafter on 29th February, 2016 they stopped service on my old sim and till date they have not started service on the new sim and I am unable to make or receive any calls. In the past 5 days I have visited their Churchgate store morning and evening without fail and have also called their helpline [protected] and 198 several times. Each time they have assured me that the problem would be resolved in the next 2 hrs. Till date even after 5 days they have failed to start my above number. I request you to immediately take action and ask them to restore service to my above number. This is totally against their assurance and whatever they led me to believe that the switchover to 4G would be seamless Was this information helpful? |
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