[Resolved]  Vodafone India — Discrepancy in bill ( Fraud bill on unlimited package -650)

Address:

Thane, Maharashtra

Dear MAdam/Sir, I have taken a new vodafone data connection number with #[protected] on 06.08.2014 at Kalyan store. The plane was Rs-250/month. Due to completion of the same package with in a few days again i have activated for unlimited package activated with Rs- 650/month on 19/08/2014.( MBB_C_V_650_30d_3GB_FU_3G plan is active on your above mentioned Vodafone number effective, 19/08/14. Message from vodafone) But On first month itself I have received an bill of Rs-4893 on the same plan which un acceptable. Immediately called to vodafone care on 05/09/2014 @ 2:00PM Spoken to mr. Vivek. Ref : [protected].regarding cited subject but there is no responds for a weeks time . After sending several remainder I received an mail from vodafone service as follows. Now again they sending the bill after disconnection of network service and calling and disturbing ... So please take an appropriate action for get rid of this ... Thanks & regards Unnikrishnan [protected] Vodafone Mail as follows ... Dear Mr. Unnikrishnan, Thank you for your email dated 19/09/14, regarding Disconnection of service for your Vodafone number [protected]. We regret for the inconvenience caused to you. We tried calling you on your above mentioned Vodafone number and the alternate number [protected] on several occasion at 10:13 hours, 13:01 hours and 14:40 hours on 21/09/14. However, were unable to reach you. Mr. Unnikrishnan, we have forwarded your request regarding disconnection of service to the concern department and they will get in touch with you within 48 hours. We wish to inform you that there is an amount due of Rs. 2024.08 for your bill dated 01/09/14 and which we request you to clear at the earliest. To know about various payment options, we request you to click on below mentioned link: https://www.vodafone.in/postpaid/paymentchoices/pages/billpay_mum.aspx?cid=mum Mr. Unnikrishnan, given below is the Service Request reference number for your enquiry; in case you need to check the status on the same, you can share this number along with your cell number with us. Service Request Number- [protected] Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications. In case you need any further assistance, please do call or email us. We’ll do our best to help you. Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. Happy to help, Logos Rego Vodafone Care Contact numbers For Enquiries : 111 or +91-[protected] For Complaints / Requests : 198 (toll free) E-mail : vodafonecare.[protected]@vodafone.com Website : www.vodafone.in Now experience our newly launched My Vodafone App --Original Message-- From: [protected]@yahoo.co.in Date: 9/19/2014 3:44:49 PM To: vodafonecare.[protected]@vodafone.com Subject: Re: Discrepancy in the bill -[protected] [#4662937] Hello. I have give written letter for, cancelled this connection with immediate effect due to discrepancy or looting money from customer, that providing fake bill.., ... I used your service only for a month that ready to pay ... That is Rs-650+ tax on in unlimited package. But bill has to be revised with proper amount. .This is for your information for final call.. Unnikrishnan [protected] Sent from Yahoo Mail on Android From:"Vodafonecare Mum (MUM)" <vodafonecare.[protected]@vodafone.com> Date:Fri, Sep 19, 2014 at 10:52 AM Subject:Discrepancy in the bill -[protected] [#4662937] Dear Mr. Unnikrishnan, Thank you for your email dated 09/09/14, regarding Data charges for your Vodafone number [protected]. We regret for the inconvenience caused to you. We confirm that the reversal of Rs. 2869.42 towards the Vodafone Mobile Connect/Vodafone Live usage charges levied in your bill dated 01/09/14 has been already credited to your account. This adjustment will feature on the 1st page of your bill dated 01/10/14 under the Adjustment column. Further, we wish to inform you that currently MBB_C_V_650_30d_3GB_FU_3G plan is active on your above mentioned Vodafone number effective, 19/08/14. This plan provides you 3 GB benefit on 3G network along with, Post consumption of free usage you would be able to continue surfing without any extra charge however, Internet speed will be reduce to 64/40 kbps. We wish to inform you that there is an amount due of Rs. 2024.08 for your bill dated 01/09/14 and which we request you to clear at the earliest to enjoy uninterrupted services. To know about various payment options, we request you to click on below mentioned link: https://www.vodafone.in/postpaid/paymentchoices/pages/billpay_mum.aspx?cid=mum Mr. Unnikrishnan, given below are the Service Request reference numbers for your enquiries; in case you need to check for more details on the same, you can share these numbers along with your cell number with us. Service Request Number- [protected] and [protected] Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications. In case you need any further assistance, please do call or email us. We’ll do our best to help you. Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. Happy to help, Bhavani Nadar Vodafone Care Contact numbers For Enquiries : 111 or +91-[protected] For Complaints / Requests : 198 (toll free) E-mail : vodafonecare.[protected]@vodafone.com Website : www.vodafone.in Now experience our newly launched My Vodafone App.