[Resolved]  Vodafone India — Discrepancy in bill month may3-june2

Address:New Delhi, Delhi

n the month of May3-June2, I got my bill of rs 1757 Rs. Which i checked and fond that I have been charged 1000Rs. extra, as i had an internet plan active during that period. Actually I used 3 data plans in this month, 1)3rdMay-17thMay 2)18thMay-21stMay 3)22nd May-2ndJune. They have charged me 1000Rs extra, saying that my plan was activated on 17th 10:32 PM, and according to there rules i am viable to pay the whole day usage. ON 17th I used 700Mb which was before 10:32 PM and my 1st plan was active. I am appending the messages i received from Vodafone when i activated my internet pack. " Free 1GB Data pack has been deactivated on your number [protected].You will be charged as per your normal tariff rate. Supporting GPRS internet services will remain active.Dial *111 to check [protected]Enjoy 1GB 3G free with this data pack. Usage in between 1024 MB to 1390 MB will get charged @2p/10kb, thereafter you can enjoy unlimited browsing @ 64kbps Data pack has been activated on your number [protected] with a fixed monthly rental of Rs 250. Dial *111 for your account details. All messages received on 17th may 10:32pm. 1st one reperesents deactivating of my previous plan of 250, as on 17th may 10:32 pm. Then activation of another plan at 10:32 pm." I have lodged many complaing to vodafone but none of them care to give me an explanation why i am being charged extra.
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Jan 10, 2017
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2014
Vodafone India Customer Care's response
Hello,

Please specify a suitable time between 9 AM to 6 PM when we can speak to you since we did not get any response from your end when we called 9****3***1.

Regards,
Vodafone.
Verified Support
Jul 04, 2014
Vodafone India Customer Care's response
Hello,

We request you to share with us your alternate contact number since we were not able to speak to you when we called 9****3***1 to address your concern regarding charges.

Regards,
Vodafone.
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