[Resolved]  Vodafone India — dss pro mobile shield

Address:

SECTOR 86 FARIDABAD, Faridabad, Haryana, 121002

I am an user of Vodafone since long and in Dec'19 i have registered with Vodafone Mobile Shield protection plan as being a Vodafone Red Plan Customer. Registration was done after fulfilling all the requirements of said Mobile protection plan being provided by Vodafone in partnership with New India Assurance (as insuarance provider) and DSS PRO (Plan management on behalf of Vodaone. Accidently on 1st Feb 2020 my mobile phone got damaged and screen broken (still in working condition). Immedialtely i intimated the DSS PRo and folloed the steps advised by them and got claim intimation number. As per the list of documents provided by their customer care helpline number [protected] on dated 01.02.2020, i have submitted all documents through mail on [protected]@dsspro.in and also uploaded on their portal http://vf.dsspro.in/upload-claim-documents.php
Now i am following up with them since last 7 days for claim approval but not getting any positive response. Customer care helpline not responsing even after 30 mins of call waiting repeatedly and no reply from mail also.
Vodafone, DSS PRo and New indian Assurance all three are cheating with Users and acting irresponsible. No other channel of communication is available neither any escalation matrix is provided. Thats why i am here to raise a complaint for resolution of my issues. Best possible resolution is : Claiim approval and reimbursement of repair as per estimate/bill.