Vodafone India — erroneously charged bill of inr 31000

Address:	Kolkata, West Bengal, 700010
Website:	www.vodafone.in

Issue: inspite of applying international roaming pack for 10 days worth inr 3500, i was wrongly for incoming calls, data usage and other items. The current falsely charged bill is amounting to inr 31, 000 approximately. My phone services were deactivated instead of resolving the issue.

I raised a complaint/report via phone as well as mail on 28 august 2018 regarding my mobile number [protected]. The report/complaint docket number is[protected]. The only response from your end was that you will resolve the issue by 30 august 2018. It has been 19 days since then and i have made repeated frantic calls to get this resolved but every time your colleague just simply said that they will escalate and ensure resolution in 2 days. There have been no communications from vodafone's end since then even after repeatedly calling your customer care and requesting them to resolve this issue. I was hounded with repeated reminders to pay the incorrect bill but no action to correct the mistake which was committed by vodafone.

I have been using this number for more 25 years now and all my clients have this number saved. Now what you have proactively done though is deactivate my outgoing and incoming services without resolving the actual issue. My company has been a loyal customer of vodafone since its advents and several numbers are registered with vodafone. Until now, i haven't had a chance to be so appalled by the indifference of vodafone towards its loyal customer.

I, like many other indians, who have been ardent users of vodafone now absolutely loathe the company and i can assure you that if this the way you treat your customers, your customers will most definitely take their business to rival telecom companies!!!