[Resolved] Vodafone India — everything

 
1 Review
India
 Mrinal Masand on Jan 13, 2019
This is the worst service i have ever received from vodafone. The past 4 days have been so disturbing and unprofessional at your end. I am on the verge of discontinuing my vodafone number owing to the distress i have faced with your support team. I have faced issues of bill payment, because i chose to pay via paytm. I was guided from sameer (Your santacruz west branch) to shaista khan to smita to so many other representatives. Do you honestly expect me to repeat my grievances or issues to each and every vodafone support rep? Your customers come to you for support not to elongate and existing issue. When finally the issue was resolved, with a payment made from my end, to stop the disturbing alert i was receiving every time i make a call, i still continued to get your customer service calls. Telling me i have to make the payment. Dont you guys have any system in place? This is absolutely ridiculous service and you really need to look into your marketing and advertising because your customer support teams advise to pay by cash while you guys promote your easy pay via online and wallets. Sincerely, a frustrated customer.
Complaint marked as Resolved Feb 17, 2019

Complaint Status


[Jan 13, 2019] Vodafone India customer support has been notified about the posted complaint.
Verified Support
Vodafone India Customer Care's response, Jan 17, 2019
Hi!

Kindly help us with your contact number using the following link, we
will connect with you to discuss. http://bit.ly/1Q0RlZ8

Regards,
Vodafone India
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    19%
    Complaints
    20250
    Pending
    233
    Resolved
    3695
    phone
    +91 22 7171 5000 (HQ)
    location
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Vodafone India - everything