[Resolved]  Vodafone India — EXCESS BILL FOR SEPTEMBER BILL

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, I using vodafone 5 years postpaid number. This time more bill amount received. Vodafone reply you used internet connection. But i am strongly agree not you used internet. If you use kinldy send full website details eg(www...com). But they not given. But again again he send to my mail id. you must pay bill amount. Please see below my vodafone transaction by email details: Step 1: Dear Sir/Madam, I have been using the mobile No: [protected] since 2010 as post paid, i never come across any problem in this number for five years, Usually, We receive the bill amount around Rs.300 to 400 for these months, but for the month september 2014, the bill has reached huge amount, which we never expected (i.e) Rs.2770. So, we called for the customer care, they have said that we have used the internet .But we never used it.Also there is no information from the customer care that we are using the internet.They informed through only mail but not through voice call. usually, we never see mails daily.They should intimate us only through voice call. We cannot pay this amount, we will pay only the amount which we used for communication purposes(Local call & STD), which will come around Rs.260. Kindly check and do the needful. If it is not possible we are ready to disconnect this number. So, I think you will help us on this issue. Reply from vodafone: Dear Mr. Rajesh Kumar C, Thank you for your e-mail dated 08/10/2014, regarding bill clarification issue for your Vodafone mobile number [protected]. At the outset, we regret the inadvertent inconvenience caused to you in this regard and thank you for your patience and understanding. With regards to your concern, we would like to inform that, we have revalidated bill dated 01/10/2014 and as per feedback received from billing team, there is no discrepancy in the bill. There are no extra charges levied for the above mentioned Vodafone Mobile numbers. We assure you that our billing system accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized. Please be informed that the charges levied on your account are based on genuine usages. We hope we have been able to resolve your concern to your satisfaction. Kindly note interaction number[protected] for your reference. In case you need further assistance, do call or e-mail us. We will do our best to help you. Happy to help, Umeshkumar Chavan Step 2: Dear Umesh, I need full data usage what we have used. In which website we entered into(eg. www.[protected].com). Also the number which you have given below mail is not reachable, Since you have given only 9digit number[protected]. So see that you are not perfect in sending a simple contact number. Then how you will check whether my entire bill amount is correct or not. So once again kindly check. Again and again we are saying that we will not pay the full bill amount. We are ready to pay only the talk amount. Vodafone reply: Dear Mr. Rajesh Kumar C, Thank you for your e-mail dated 10/10/2014, regarding bill clarification issue for your Vodafone mobile number [protected]. At the outset, we regret the inadvertent inconvenience caused to you in this regard and thank you for your patience and understanding. With regards to your concern, we would like to inform that, we have revalidated bill dated 01/10/2014 and as per feedback received from billing team, there is no discrepancy in the bill. There are no extra charges levied for the above mentioned Vodafone Mobile numbers. We assure you that our billing system accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized. Please be informed that the charges levied on your account are based on genuine usages. We hope we have been able to resolve your concern to your satisfaction. In case you need further assistance, do call or e-mail us. We will do our best to help you. Happy to help, Shravan Shetty Corp Care Contact numbers This is my vodafone mail details and also please find attachment my vodafone bill. Thanks, With Regards, Rajesh Kumar.C